Please read these terms carefully before using our services. By engaging Novyra Group, you agree to be bound by these terms.
Important: These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Novyra Group Pte. Ltd. ("Novyra Group," "we," "us," or "our"), a company registered in Singapore. By accessing our website or engaging our services, you agree to comply with and be bound by these Terms.
In these Terms, unless the context otherwise requires:
By accessing or using our Website, submitting inquiries through our contact forms, or entering into a service agreement with Novyra Group, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or engage our Services.
We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting to our Website. Your continued use of our Services after such changes constitutes acceptance of the modified Terms.
Novyra Group provides technology consulting, infrastructure design and management, managed server hosting, cloud migration and management, cybersecurity services, and DevOps and automation services. The specific scope of Services for each engagement will be defined in a mutually agreed Statement of Work.
We will use commercially reasonable efforts to deliver Services in accordance with the agreed SOW. Timelines provided are estimates and may be adjusted based on project complexity, Client responsiveness, and other factors communicated in advance.
For managed services, specific service levels — including uptime guarantees, response times, and escalation procedures — will be documented in a separate Service Level Agreement (SLA) appended to the relevant SOW.
To ensure successful delivery of Services, the Client agrees to:
All fees for Services will be specified in the applicable SOW or service agreement. Unless otherwise stated, all fees are quoted in Singapore Dollars (SGD) and are exclusive of applicable taxes (including GST).
Invoices are due and payable within thirty (30) days of the invoice date unless otherwise agreed in writing. Late payments may incur interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
Any out-of-pocket expenses (including travel, software licences, or third-party services) required for the delivery of Services will be pre-approved by the Client in writing and invoiced at cost.
Each party retains all rights in its pre-existing intellectual property. Nothing in these Terms transfers ownership of either party's pre-existing IP to the other.
Unless otherwise agreed in the SOW, upon full payment of all applicable fees, the Client shall own all deliverables specifically created for the Client as part of the engagement. Novyra Group retains the right to use general knowledge, skills, experience, and methodologies (including tools, frameworks, and templates) developed or refined during the engagement.
Any suggestions, ideas, or feedback provided by the Client regarding our Services or processes may be freely used by Novyra Group to improve our offerings without obligation to the Client.
Both parties agree to maintain the confidentiality of all Confidential Information received from the other party. Confidential Information shall not be disclosed to third parties without prior written consent, except:
Confidentiality obligations shall survive the termination of any service agreement for a period of three (3) years.
Novyra Group processes personal data in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA). Details of how we collect, use, and protect personal data are described in our Privacy Policy.
Where Novyra Group processes personal data on behalf of the Client, the parties will enter into a Data Processing Agreement specifying the scope and terms of such processing.
Novyra Group warrants that Services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards. If any Services do not conform to this warranty, Novyra Group will, at its sole option, re-perform the non-conforming Services at no additional cost.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, ALL SERVICES ARE PROVIDED "AS IS." NOVYRA GROUP MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NOVYRA GROUP DOES NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
The Client agrees to indemnify, defend, and hold harmless Novyra Group and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising from:
These Terms are effective from the date you first access our Website or engage our Services and continue until terminated in accordance with this section.
Either party may terminate a specific SOW by providing thirty (30) days' written notice to the other party. The Client shall pay for all Services performed and expenses incurred up to the effective date of termination.
Either party may terminate these Terms or any SOW immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within fifteen (15) days of receiving written notice.
Upon termination, Novyra Group will provide reasonable assistance in transitioning Services to the Client or a designated third party. Sections relating to Confidentiality, Intellectual Property, Limitation of Liability, Indemnification, and Governing Law shall survive termination.
Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, or cyberattacks.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles.
Any dispute arising out of or in connection with these Terms shall first be submitted to mediation in Singapore. If the dispute is not resolved through mediation within sixty (60) days, it shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its prevailing rules.
These Terms, together with any applicable SOW, SLA, and Data Processing Agreement, constitute the entire agreement between the parties and supersede all prior agreements, understandings, and communications.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party. A waiver of any breach shall not constitute a waiver of any subsequent breach.
The Client may not assign or transfer these Terms or any rights hereunder without the prior written consent of Novyra Group. Novyra Group may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
All notices under these Terms shall be in writing and sent to the addresses specified herein or as otherwise notified. Notices to Novyra Group should be sent to:
Novyra Group Pte. Ltd.
No 7 Temasek Boulevard, #12-07
Suntec Tower One
Singapore, 038987
Email: help@novyragroup.com
If you have any questions about these Terms of Service, please contact us at:
Email: help@novyragroup.com
Address: No 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore, 038987